Refund Policy

When and how you can get a refund for a GetProPlayer order: cancellations, partially completed services and disputes.

1. Overview

GetProPlayer acts as a neutral intermediary connecting clients with pro players. Refunds are handled on a case-by-case basis, considering order status, service delivery, marketplace rules, and applicable laws.

2. Methods and Timeframes

Approved refunds are typically processed back to the original payment method. Depending on your bank or payment provider, it may take between 1 and 14 business days for the funds to reflect in your account once initiated. Alternatively, refunds may be credited to your GP Balance for future use, which has no cash value outside the platform.

3. Grounds for Refunds

You may request a refund if:

  • The order was canceled or not started.
  • Partial delivery does not match the agreed scope.
  • The service was charged in error.

4. RNG and Random Farm Services

For services dependent on random game mechanics (e.g., drop rates, raid outcomes), the absence of a specific item or result does not automatically entitle the Buyer to a refund. Our performance is measured by the attempts, time spent, and resources invested by the Seller. If documented progress has been made according to the offer, the service is considered performed.

5. Non-Refundable Cases

Refunds are generally not available if:

  • The service has been fully delivered or the agreed "attempts" were performed.
  • Incorrect order details were provided by the client (e.g., wrong character, wrong server).
  • The request violates game publisher terms, or fraud/chargeback manipulation is suspected.
  • GP Balance: Funds converted to or credited as GP (1 USD = 1 GP) are non-refundable and cannot be withdrawn.
  • Tips & Milestones: Tips, completed milestones, and delivered digital goods (e.g., gold) are strictly non-refundable.

6. Dispute Resolution Procedure

We strongly recommend contacting the Seller directly via the platform chat to resolve any issues amicably before escalating the matter. If the issue remains, contact our Support team. Please do not open a payment dispute (chargeback) with your bank before we have reviewed your case, as unauthorized chargebacks will lead to permanent account suspension and forfeiture of any remaining GP balance.