Terms of Service & Public Offer

1. General provisions

These Terms of Service and Public Offer ("Terms", "Offer") constitute a public offer by GetProPlayer, LLC, a Delaware limited liability company (the Platform Operator), to any individual who uses the website https://getproplayer.com (the Client).

Acceptance of this Offer occurs when you register an account, place an order, and/or pay for services through the Platform.

GetProPlayer is an online marketplace (web platform) that enables Clients to select, order, and pay for digital services provided by independent contractors ("Pros"). The Platform Operator provides information technology services (development, administration, and operation of the Platform, order and payment processing). Skill-based video game services are performed by independent Pros, who are not employees or agents of the Platform Operator.

2. Seller details

The Platform Operator's legal name, registered address, state registration number, EIN (when issued), email, and phone are published at the top of this page, in the site footer, and on the Contact page.

3. Subject of the Offer

The Platform Operator undertakes to provide the Client with access to the Platform and services for organizing orders, recording payments, and supporting communication between the Client and an independent contractor.

The Client selects a specific service on the Platform (session format, parameters, game, etc.) as described on the relevant offer page. The price is displayed on the website before checkout.

The Platform Operator does not sell computer games, software licenses, in-game items, virtual currency, accounts, or other third-party intellectual property.

Game names on the site are used for identification of the service category only. GetProPlayer is not affiliated with game publishers. See our publisher disclaimer in the site footer.

4. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform. By using GetProPlayer, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

5. Order placement and service delivery

The Client places an order through the Platform interface (cart, account dashboard).

After payment, the order is assigned to an independent Pro to deliver the service in digital form according to the selected offer.

Communication regarding order fulfillment takes place via the order chat on the Platform and/or support channels.

Estimated delivery times, if shown on an offer page, depend on order parameters and Pro availability.

6. Price and payment

Service prices are published on https://getproplayer.com and are displayed in United States dollars (USD).

Payment is made through approved methods on the Platform, including card payments processed by Stripe (and Apple Pay / Google Pay where available), and from the internal GP balance where funds are available.

Payment is considered complete upon successful confirmation from the payment provider.

Further payment and delivery terms: Payment & Delivery.

7. Rights and obligations

Platform Operator undertakes to: maintain Platform functionality; process orders and payments; provide informational support regarding Platform operation.

The Client undertakes to: provide accurate registration and order data; review the service description and price before payment; comply with applicable game rules and applicable law; not use the Platform for unlawful activity.

The Client is responsible for ensuring that use of services complies with the relevant game publisher's rules.

8. Client and Pro responsibilities

The Client must provide correct game account details, remain reachable during active orders, and cooperate with the assigned Pro through order or support chat. Do not share credentials with unauthorized third parties outside the Platform workflow.

Pros must deliver services as described in the offer, communicate professionally, and comply with Platform standards. GetProPlayer may remove Pros who violate rules or receive sustained negative feedback.

9. Intellectual property

All Platform content, branding, and software are owned by GetProPlayer or its licensors. Game names, logos, and trademarks belong to their respective publishers and are used for identification only.

10. Prohibited conduct

You may not use the Platform for illegal activity, harassment, cheating tools prohibited by publishers, account trading, money laundering, or circumventing Platform fees. We reserve the right to investigate and take appropriate action.

11. Refunds

Refund terms are set out in our Refund Policy. Refunds relate to service fees paid through the Platform, not in-game virtual goods from third-party publishers. By placing an order you agree to those terms.

12. Privacy

Personal data is processed according to our Privacy Policy.

13. Disclaimers and limitation of liability

The Platform is provided "as is" without warranties of any kind. We do not warrant uninterrupted access, specific game outcomes beyond stated offer terms, or publisher approval of services.

To the maximum extent permitted by law, GetProPlayer shall not be liable for indirect, incidental, special, or consequential damages, including loss of game progress or account penalties imposed by publishers. Our aggregate liability for any claim shall not exceed the fees you paid for the order giving rise to the claim in the twelve months preceding the event.

The Platform Operator is not liable for actions of independent Pros beyond the limits set by Platform rules and applicable law.

14. Force majeure

The parties are released from liability for failure to perform obligations due to force majeure circumstances beyond reasonable control.

15. Dispute resolution

Disputes shall first be resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

16. Changes to the Offer

The Platform Operator may amend these Terms. The current version is published on this page. Continued use of the Platform after changes constitutes acceptance by the Client.

17. Contact

Questions: Contact page or the support email and phone shown in the legal notice on this site.